Data Protection of the Studentenwerk Frankfurt am Main

1. General information

With this data protection declaration we would like to inform you about the nature, extent and purpose of collected and processed personal data and about the rights you are entitled to.
The protection of your personal data is of great importance to the Studentenwerk Frankfurt am Main. Therefore, the use of our websites is principally possible without providing personal data; merely general access data under item 4 below is collected. However, if you wish to use certain offers of these sites, a processing of personal data may be necessary. These offers can be found under item 9 in more detail. The processing of personal data always occurs in accordance with the General Data Protection Regulation and other data protection provisions applicable to the Studentenwerk Frankfurt am Main.
For the processing of your personal data, we have implemented numerous technical and organisational measures to ensure the greatest possible protection of your data. Nevertheless, Internet-based data submissions can have security gaps so that absolute protection cannot be guaranteed. Therefore, you are free to submit personal data on alternative ways, such as per telephone or per mail.

2. Name and address of the person responsible

For the processing of your personal data according to the General Data Protection Regulation, the following person in responsible:

Konrad Zündorf (Managing Director)
Studentenwerk Frankfurt am Main
Anstalt des öffentlichen Rechts
Bockenheimer Landstraße 133
60325 Frankfurt am Main

Tel.: 069 798-34901

3. Name and address of the data protection officer

You can always contact the data protection officer directly with any questions and suggestions regarding data protection. The data protection officer of the Studentenwerk Frankfurt am Main can be contacted as follows:

Studentenwerk Frankfurt am Main
Anstalt des öffentlichen Rechts
Klaus-Peter Schadt
Bockenheimer Landstraße 133
60325 Frankfurt am Main

Tel.: 069 798-34920

4. Collecting general data and information

Our website collects the following general data and information each time. This general data and information is stored in the server’s log files. Collected information is
(1) used browser types and versions, (2) the operating system of the accessing system,
(3) the website from which the access to our website occurs, (4) the accessed subsections via our website, (5) the date and time of access, (6) an Internet Protocol address (IP address) and (7) the accessing system's Internet service provider. The data is collected for purely statistical purposes. The legal basis for the processing is Art. 6, para. 1f of the DSGVO.

When using this data and information, we cannot gather personal data from this information.

5. Processing purpose

The processing of personal data by the Studentenwerk Frankfurt am Main always occurs to perform a contract with the affected person or to fulfil possibly pre-contractual measures.

If the processing of personal data is necessary and there is no legal or contractual basis for this, processing only takes place with the consent of the person concerned.

A given consent can be cancelled at any time, whereupon the blocking or deletion of the stored data occurs.

6. Collection, process, use and deletion of personal data

Normally, the Studentenwerk Frankfurt am Main directly collects personal data from the person concerned. Personal data is solely processed for the purpose of contract implementation or for the purpose described in the consent, and stored for the period required to achieve this purpose. Any further storage only occurs if this is determined by laws or regulations (for example, legal retention obligation).

If the purpose of the processing is omitted or if the retention obligation prescribed by law expires, the personal data is anonymised or deleted. The processing of data takes place exclusively in the Federal Republic of Germany.

We only pass on your data to third parties if this is necessary for implementing a contract with you or if we are legally bound to do so. By the way, we only transfer data if you have authorised us to do so.

An automated decision-making process (Art. 13 para. 2f) does not take place.

7. Rights of the person concerned

The General Data Protection Regulation gives each affected person, inter alia, the right to disclosure, correction, blocking and deletion of their personal data. If you wish to use this right or if you have questions about this data protection declaration, you can always contact our data protection officer (see contact details under item 3) or another employee of the Studentenwerk Frankfurt am Main.

In addition, data subjects also have the option to directly contact the responsible data protection supervisory authority. For the Studentenwerk Frankfurt am Main, this is:

The Hessian Data Protection Officer
Gustav-Stresemann-Ring 1
65189 Wiesbaden

Tel.: 0611 1408-0

8. Websites of other providers (external links)

Our website also contains links to other websites. However, this data protection declaration exclusively refers to the content of the websites,,  and not to linked pages and their contents (for example, job exchange, job offers).

9. Notifications on individual offers of the Studentenwerk Frankfurt am Main

a) General email traffic

The email traffic of the Studentenwerk Frankfurt am Main is not coded. If you communicate with us by email, please bear in mind that unauthorised third parties may have access to these. If you would like to avoid this risk, please use the contact forms of our websites, which are transmitted encoded, or contact us personally by phone or by mail.

If you send us an email, we use it solely to process your request. Email redirections only occur if necessary to handle your request.

We store and archive emails because we are required to do so due to legal retention obligations.

b) Contact forms

When using our contact forms, provided personal data (name and email address) is only used for the purpose stated in the contact form (approval, criticism, inquiries, request of information material, etc.) and then deleted. A further use of data does not occur.

c) Registration form for cooking courses

Data (name, address, contact details, student status, if applicable matriculation number) transmitted during the use of this registration form is exclusively used for the implementing and billing of the respective cooking course and is deleted at the end of the legal retention obligation.

d) Application platform for residential halls

For the rental contract management of the residential halls, an online application procedure is used for the individual spaces within the student residential halls. Only data required for the rental contract management is collected and is provided by you directly (first and last name, birth name if applicable, gender, birthday, marital status, spouse's name if applicable, home address, semester address, country, telephone number, email address , nationality, number of children if applicable, university, subject area and semester number).

Your personal data is used for the realisation of the tenancy and is deleted after expiration of the legal retention obligation. If no rental contract occurs, your personal data is deleted within three months after the cancelation of your application.

e) Private housing agency

In our portal for the private housing agency,, you can only provide data as a landlord, if you have agreed to the terms and conditions. You communicate this to us by setting a corresponding tick. We exclusively store this data for publication under "Wohnraum gesucht!". The data is published for a maximum of eight weeks and afterwards deleted.

f) Refund of the RMV-AStA semester ticket of the Goethe University

The Studentenwerk Frankfurt am Main runs the administration of the semester ticket hardship fund on behalf of the AStA of the Goethe University. Personal data and documents submitted in connection with the refund application are exclusively stored and processed by the Studentenwerk. The data is deleted after a retention period of three years, beginning with the end of the refund semester.

h) Insurance

The Studentenwerk Frankfurt am Main has taken out group accident and liability insurance for its students. Student data is not initially processed here.
Only when claiming the insurance in the event of damage personal data is collected and forwarded to the commissioned insurance company.

Their contact data is sent to you in the event of damage. Data and documents for processing and settlement claims are deleted at the Studentenwerk at the end of the legal retention obligation.

i) Job applications

We process your personal data, which we receive from you with a job application, exclusively for the purpose of this application. In the event of rejection, the data will be permanently deleted 6 months after completion of the application process.

Should you enter into an employee relationship with us as part of the application process, your data will be transferred to our personnel administration system.

j) Student loans

The Studentenwerk Frankfurt am Main has commissioned the Darlehenskasse der Studierendenwerke e. V., Weißhausstr. 30, 50939 Köln (hereinafter referred to as Daka) to process applications, administer and reclaim its student loans. The data collected by you when you submit your application will be forwarded by the Studentenwerk to the Daka and processed exclusively for the purpose of implementing the loan agreement. No other data will be passed on.

Your data will be stored by Daka after the loan repayment for the period of the legal retention obligation (10 years). The data will then be anonymised.

Data protection information of the Daka can be found on the website
The Studentenwerk Frankfurt am Main is responsible for this data processing.

k) Emergency loans

The Studentenwerk Frankfurt am Main grants loans from its emergency fund to students in special cases. The data you provide when applying for a loan will be used exclusively for the execution of the loan agreement. Data will not be passed on.

Your data will be stored for the duration of the legal storage obligation (10 years) after repayment of the loan. The data will then be anonymised.

l) BAföG / AFBG

The Studentenwerk Frankfurt am Main is also responsible for implementing the Federal Training Assistance Act (BAföG) and the Advanced Training Assistance Act (AFBG, or "Meister-BAföG").

Data protection information on these two procedures can be found at

10. Fremdanbieter

m) Social media (Facebook, Instagram, Twitter, Youtube)

In order to easily access social media platforms, you will find links to these which the Studentenwerk Frankfurt am Main uses on their website. However, there are no components (such as a "like" button) integrated into our websites that transmit data to the social network operators.

However, when you visit our Facebook page, Facebook collects your IP address and other information that is stored on your PC in the form of cookies. The data collected about you is processed by Facebook and may be transferred to countries outside the European Union.

How Facebook uses the data from visits to its pages for its own purposes, to what extent activities on the Facebook page are assigned to individual users, how long data is stored and whether data from a visit to the Facebook page is passed on to third parties is not clearly stated by Facebook and is not known to us.

The complete Facebook data guidelines can be found here:


Zur Einbindung von Videos in unsere Webseiten benutzen wir YouTube, vertreten durch Google Ireland Ltd. Gordon House, Barrow Street, Dublin 4, Irland.

Grundsätzlich werden auf ihrem Rechner, sobald Sie eine Seite mit eingebetteten Videos aufgerufen haben, Cookies installiert und ihre IP-Adresse gespeichert. Auf unseren Webseiten nutzen wir YouTube-Videos allerdings mit der Funktion des „erweiterten Datenschutzmodus“. Laut Datenschutzerklärung von Google werden dann keine personenbezogenen Daten ausgewertet, solange Sie sich das Video nicht anschauen. Sobald Sie aber die Wiedergabe eines eingebundenen Videos durch Anklicken starten, speichert YouTube im erweiterten Datenschutzmodus auf Ihrem Gerät Cookies, die keine persönlich identifizierbaren Daten enthalten, es sei denn, Sie sind aktuell bei einem Google-Dienst angemeldet.

Wir haben keine Kenntnis über die anschließende Erhebung und Verwendung ihrer Daten durch YouTube und können darauf keinen Einfluss nehmen. Weitere Informationen dazu finden sie unter:

c) Twitter

Wir nutzen ebenfalls die Dienste der Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103 U.S.A. zurück. Verantwortlich für die Datenverarbeitung von außerhalb der Vereinigten Staaten lebenden Personen ist die Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2 D02 AX07, Irland.

Wir weisen Sie darauf hin, dass Sie den hier angebotenen Twitter-Kurznachrichtendienst und dessen Funktionen in eigener Verantwortung nutzen. Dies gilt insbesondere für die Nutzung der interaktiven Funktionen (z.B. Teilen, Bewerten).

Das Studentenwerk hat keinen Einfluss auf Art und Umfang der durch Twitter verarbeiteten Daten, die Art der Verarbeitung und Nutzung oder die Weitergabe dieser Daten an Dritte und keine Kontrollmöglichkeiten.

Angaben darüber, welche Daten durch Twitter verarbeitet und zu welchen Zwecken genutzt werden, finden Sie in der Datenschutzerklärung von Twitter:

Möglichkeiten, die Verarbeitung Ihrer Daten zu beschränken, haben Sie bei den allgemeinen Einstellungen Ihres Twitter-Kontos sowie unter dem Punkt „Datenschutz und Sicherheit“. Darüber hinaus können Sie bei Mobilgeräten (Smartphones, Tablet-Computer) in den dortigen Einstellmöglichkeiten den Zugriff von Twitter auf Kontakt- und Kalenderdaten, Fotos, Standortdaten etc. beschränken. Dies ist jedoch abhängig vom genutzten Betriebssystem.

Weitere Informationen zu diesen Punkten sind auf den folgenden Twitter-Supportseiten vorhanden: 

d) Instagram

Wenn Sie unsere Instagram-Seite besuchen und ihr Browser die Speicherung von Cookies erlaubt, speichert Facebook Ireland „Cookies” und kann auf diese Informationen beim Besuch der Plattform Facebook oder einer Webseite, die Facebook-Technologien einbindet, zugreifen. Nähere Informationen zum Zweck der eingesetzten Cookies, zur Einbindung dieser Cookies durch andere Webseiten und zu Ihren diesbezüglichen Kontrollmöglichkeiten finden Sie hier:

e) Google Maps

Auf unserer Website verwenden wir Google Maps (API) von Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Irland. Google Maps ist ein Webdienst zur Darstellung von interaktiven (Land-)Karten, um geographische Informationen visuell darzustellen. Über die Nutzung dieses Dienstes wird Ihnen unser Standort angezeigt und eine etwaige Anfahrt erleichtert.

Bereits beim Aufrufen derjenigen Unterseiten, in welche die Karte von Google Maps eingebunden ist, werden Informationen über Ihre Nutzung unserer Website (wie z.B. Ihre IP-Adresse) an Server von Google übertragen und dort gespeichert, hierbei kann es auch zu einer Übermittlung an die Server der Google LLC. in den USA kommen. Dies erfolgt unabhängig davon, ob Google ein Nutzerkonto bereitstellt, über das Sie eingeloggt sind oder ob ein Nutzerkonto besteht. Wenn Sie bei Google eingeloggt sind, werden Ihre Daten direkt Ihrem Konto zugeordnet. Wenn Sie die Zuordnung mit Ihrem Profil bei Google nicht wünschen, müssen Sie sich vor Aktivierung des Buttons ausloggen. Google speichert Ihre Daten (selbst für nicht eingeloggte Nutzer) als Nutzungsprofile und wertet diese aus. Wenn Sie mit der künftigen Übermittlung Ihrer Daten an Google im Rahmen der Nutzung von Google Maps nicht einverstanden sind, besteht die Möglichkeit, den Webdienst von Google Maps vollständig zu deaktivieren, indem Sie die Anwendung JavaScript in Ihrem Browser ausschalten. Google Maps und damit auch die Kartenanzeige auf dieser Internetseite kann dann nicht genutzt werden.

Ausführliche Informationen zum Datenschutz im Zusammenhang mit der Verwendung von Google Maps finden Sie auf der Internetseite von Google („Google Privacy Policy“):

f) Google ReCAPTCHA

Wir nutzen “Google reCAPTCHA” (im Folgenden “reCAPTCHA”) auf unseren Websites. Anbieter ist die Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Irland.

Auf dieser Website verwenden wir auch die reCAPTCHA Funktion von Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Irland („Google“). Diese Funktion dient vor allem zur Unterscheidung, ob eine Eingabe durch eine natürliche Person erfolgt oder missbräuchlich durch maschinelle und automatisierte Verarbeitung erfolgt. Der Dienst umfasst den Versand der IP-Adresse und ggf. weiterer von Google für den Dienst reCAPTCHA benötigter Daten an Google und erfolgt gemäß Art. 6 Abs. 1 lit. f DSGVO auf Basis unseres berechtigten Interesses an der Feststellung der individuellen Eigenverantwortung im Internet und der Vermeidung von Missbrauch und Spam. Im Rahmen der Nutzung von Google reCAPTCHA kann es auch zu einer Übermittlung von personenbezogenen Daten an die Server der Google LLC. in den USA kommen.

Weiterführende Informationen zu Google reCAPTCHA sowie die Datenschutzerklärung von Google können Sie einsehen unter:

n) Use of Matomo

Data is collected and stored using the web analysis service software Matomo (, a service of the provider InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, ("Matomo") based on our authorised interest in the statistical analysis of user behavior for optimization and marketing purposes in accordance with Art. 6 para. 1 lit. f DSGVO. From this data, pseudonymised user profiles can be created and evaluated for the same purpose. To this, cookies can be used. Cookies are small text files locally stored in the cache of the visitor's Internet browser. The cookies enable, inter alia, the recognition of the Internet browser. Data collected by Matomo Technology (including your pseudonymised IP address) is processed on our servers. The information generated by the cookie in the pseudonymous user profile is not used to personally identify the visitor of this website or merged with personal data about the bearer of the pseudonym. If you do not agree with the storage and evaluation of this data during your visit, then you can refute the storage and usage any time via following mouse click. In this case, a so-called opt-out cookie is stored in your browser, with the result that Matomo cannot collect any session data.

Please note that the complete deletion of your cookies also deletes the opt-out cookie, which requires you to reactivate this.

o) Use of own "cookies"

This website uses its own "cookies" to increase the user-friendliness ("cookies" are data records sent by the web server to the user's browser and stored there for later retrieval). In our personal "cookies" no personal data is stored. You can generally prevent the use of "cookies" if you deny the storage of "cookies" in your browser.

If you have any questions regarding data protection declaration, please contact our data protection officer (see contact details above under item 3).